Office 365 E-mail

To request that we create an NEU email account for yourself or a fellow officer, please fill in the following form:
Officer Email request form

If you're having an issue with your NEU (Microsoft 365) email, please let us know:
Officer email system (Microsoft 365) problem report

Email Safety and Security

There has been a marked increase in the number and complexity of attempts to ‘phish’ NEU email accounts and gain unauthorized access to NEU systems. This document outlines simple checks you can use to spot these attacks.

These emails can come in from someone who you have previously contacted or it could even come from the same email address (however these can be ‘spoofed’ to look like the correct address)., and there is usually a URL link to click on.

With Microsoft Office 365s’ enhanced security features we are asked for our password more and more making us slightly more blasé about entering our password when asked – always think before automatically entering your password – Why am I being asked and by whom (I.e if it is not Microsoft Ignore it).

IF YOU THINK THAT YOU HAVE ENTERED YOUR PASSWORD ON A MALICIOIUS SITE - CHANGE YOUR PASSWORD IMMEDIATELY AND INFORM the IT department.

What to look out for when spotting fishy emails

  • The subject is very vague & the spelling and grammar are poor
  • The sender doesn’t usually offer you “documents to download”
  • There is a URL (Uniform Resource Locator) or Link to click or a Click here to download button – Do not click on links unless you are sure of where it came from.

Check the URL 

  • Hovering over the URL Outlook will show the actual Web Address – make sure they match*

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* In some cases the link will have a secondary level of protection provided by Office 365 called safelinks. Safelinks will route the email URL via a Microsoft server to ‘test’ is it has been reported as unsafe. So the Link will look ‘odd’ but will always start with https://emea01.safelinks.protection.outlook.com. . . . followed by the URL to be tested and your email 

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URL Title (theSafelinks will protect you against sites that have been reported as Malicious or Deceptive and will scan any files embedded in the URL/hyperlink. Still a Safelink is not always Safe and cannot protect from all types of fake sites.

Fake 365 login pages

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Microsoft will never ask for your LoginID/email address and Password on the same Page

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When you have entered your NEU email address you must see the NEU Logo in the password window and on the background. The site URL will be secure (HTTPS and with a Locked Padlock) and point to Microsoftonline.com or Outlook.com

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When any of these indicators are not as show do not login and do not enter your password.

If in doubt please inform IT using the following link.
https://www.teachers.org.uk/officer-email-system-microsoft-365-problem-report-form

IF YOU THINK THAT YOU HAVE ENTERED YOUR PASSWORD ON A MALICIOIUS SITE CHANGE YOUR PASSWORD IMMEDIATELY AND INFORM IT.

Forwarding e-mails

For data protection reasons ATL and NUT sections have agreed that automatic forwarding of incoming email to addresses outside NEU 365 will be disabled. Please be aware that Microsoft's systems will still show you the option to forward email in the settings menu in Outlook online but you should not try to turn the option on as email will not be forwarded and may be lost. We have reported the issue of the forwarding option being visible despite being administratively disabled to Microsoft. To access your NEU email please use https://login.microsoftonline.com from any web browser or the Microsoft Outlook client on Android, iOS, MacOS or Windows."

Bulk e-mail tool

Officers are encouraged to continue to use the bulk e-mail tool at
/bmail to send e-mails to large groups of recipients. 

Please do not use office365 e-mail to send bulk e-mail as it may result in our e-mail being spammed out. If our company’s domain - neu.org.uk, is blocked, it will take a long time for it to be unblocked and this will slow the business of the whole union.

Update on Office365

10/11/2017
  1.  If you have submitted your mobile number to self-reset you password to your office365 account please follow the ‘Reset password’ instructions below. 
  2.  If you want to use your office365 e-mails on a smart phone please download the ‘Outlook’ app from your respective app stores related to your smartphone and follow the instructions. During the set-up you may be asked to download the ‘company portal’ please do this and continue with the set-up. 
  3.  It is advised that Union e-mails are not directed to your personal accounts. 

 

Training and Learning

The following links are a rich resource of learning materials for Office 365 and other IT guidance.

The Microsoft training centre, in parts, have two sets of training resources, ‘Personal’ and ‘Work or School’. Always select ‘Work and School’ as this matches your licence.

https://support.office.com/en-gb/office-training-center

https://www.gcflearnfree.org/


Hints and tips

Reset password

    1. On any browser, enter https://login.microsoft.com or search for Office365 and select ‘Office 365 login’
    2. At the login page, enter your login, firstname.lastname@neu.org.uk
    3. Click on the link  'Can't access your account?' or ‘reset your password’ forgotten password; the option changes as Microsoft updates its website.
    4. If asked select ‘Work or School account’ 
    5. The next page will ask you to enter a ‘I am Human’ string of characters
    6. The following page will indicate your mobile number by displaying the last two digits, ‘xxxxxxxxxNN’
    7. Enter your mobile number that ends with the same two digits. 
    8. Select ‘Text’ 
    9. Office365 will send a text with the code to your phone.
    10. Enter this as requested 
    11. Enter a new password when asked. Passwords should be at least 8 digits long and include a number.

You may be asked to wait a few minutes before logging in or you may be able to login straight away.

    1. Login using the link above in ‘1’
    2. On access in your e-mail it will ask you to set your timezone –select UK
    3. From the dropdown box select Dublin,London etc for the UK timezone – this is just below ‘Casablanca’. It is not in any order so you will have to work your way down the list.
    4. You should see all your e-mails including any currently being sent to the old @nut.org.uk e-mail address

Reading attachments to e-mails on a smartphone

Not all smartphones allow users to read attachments easily in the office 365 outlook app.

Downloading the Word app from your app store has helped.

All Microsoft office apps are free so if you’re asked to pay you’re probably trying to download the wrong app.

Contacts

We are still looking into a way of importing contacts and will update you with instructions as soon as we can. If you use Outlook on their desktop you can import these using the following help in Office365.

While in your account click the help image icon, top right, type ‘import contacts’ in the field   image.

Depending on what your set-up is choose the option and follow the instructions.

There will be more on importing contacts for those without outlook on your laptop/desktop.

Signatures 

While logged into your office365 account click Settings image, the wheel top right of your page while in Mail. Either use the search box and type in  Signatures or select MailLayoutEmail Signature to create or update your signature.

Feel free to submit your queries but it may be helpful to use the help button first.

Accessing emails on smart devices

To access emails via your smart devices please download 'Microsoft Outlook' from your App store and follow the instructions adding your named account and password. (You must have previously set your password and accessed your email account on Office365 via a browser for this to work).

Submitting contact number for Office 365 account and changing password.

 

  • If you have not submitted your mobile number to do a self-reset, please do so as soon as possible to kathy.monah@neu.org.uk; IT colleagues will be available to help over the phone if needed.
  • If you haven’t submitted your alternative contact details to access your office365 e-mail account please do so soon using the information below.
    1. On any browser, enter https://login.microsoftonline.com or search for Office365 and select ‘Office 365 login’
    2. At the login page, enter your login, firstname.lastname@neu.org.uk
    3. Click on the link  'Can't access your account?'; and select ‘Work or School account’ 
    4. The next page will ask you to enter a ‘I am Human’ string of characters
    5. The following page will indicate your mobile number by displaying ‘xxxxxxxxxNN’,  your last two digits.
    6. Enter your mobile number that ends with the same two digits. 
    7. Select ‘Text’ 
    8. Office365 will send a text with the code to your phone.
    9. Enter this as requested 
    10. You will be asked to enter a new password. Passwords should be 8 digits long and include a number.
    11. There may be a short delay between setting your password and accessing your account so give it 5-10 minutes

Member data

 

You are still able to login to the website to access member details and your membership reports.

Exporting address book/contacts 

 

    If you have contact details in your address book please export these using the export feature on your current email account by selecting ‘Export All’.

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    More information on how to import into Office 365 will be made available shortly for officers.

Remove Conversation view

 

  • Highlight the folder e.g. Inbox
  • Click Filter (top right of messages)
  • Click ‘Show as’ and select ‘Messages’
  • You can also remove focussed messages usining the option below ‘Show as’

remove converstaion

     

Creating groups of contacts

Select Mail

Open the app launcher

Select People

Select  New

Select Contact list

Enter your list name EG: Conference List

Then enter the first letter of the email address or search the directory.

Select your first contact name.

Continue to add the names you require and then save.

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