Adviser x2 – AdviceLine - NUT Section ECR20

Based in the NUT AdviceLine team (Doncaster)
1x permanent, full time  1 x FTC to 31st December 2018, full time
Commencing salary £30,648 per annum (pro-rata for p/t and FTC role)

The National Education Union is a force for change in the world of education, bringing together more than 450,000 teachers, lecturers, support staff and leaders working in maintained and independent schools and colleges across the UK.

Combining the expertise and experience of the Association of Teachers and Lecturers (ATL) and the National Union of Teachers (NUT), the National Education Union is the largest education union in Europe and the fourth largest union in the Trades Union Congress (TUC). We are an effective and powerful voice – championing everyone who works in education.

We are currently recruiting for Advisers to join our AdviceLine in Doncaster, and have the following vacancies:

  • 1x Permanent, full time
  • 1x FTC to 31st December 2018, full time

Duties will include responding to enquiries from members; offering initial advice; and identifying and referring appropriately for casework support, on a wide range of issues relating to teachers’ employment particularly salaries, maternity/paternity rights, pensions and working conditions. Prospective applicants are advised that this is an office based role providing initial advice and would not provide candidates with experience in organising or casework beyond the level of initial telephone/email advice.

Successful applicants will be dedicated to providing a professional service to members by phone and email and to do this will possess excellent communication skills, both written (IT based) and oral. They will have the experience and ability to advise by telephone and email, An understanding of the needs of a democratic membership organisation, the ability to be flexible and to work as part of a team as well as independently exercising their own initiative, to deal confidently with Union members and to respect confidentiality at all times.  

Applicants must be able to demonstrate multi-tasking skills and be highly organised in order to handle the daily work-load that comprises of, but is not limited to, call-handling, email responses, settlement agreement preparation, self-development work and research. Attention to detail, a high level of accuracy, excellent listening skills and the ability to quickly understand our members issue and provide accurate and relevant advice are also essential skills as is the ability to quickly and clearly input and update information on our various databases/IT systems.

The Adviceline Office hours are 9am to 7pm operating on a rota basis to cover full opening hours. All staff including full and part-time, temporary and permanent are required to participate in the rota. 

Commencing salary is £30,648 per annum (pro-rata for the part-time and 6 months’ fixed term contract role), inclusive of Luncheon Allowance of £978 per annum, together with good conditions of service including 25 days leave, pro rata for part-time (rising with service), generous concessionary leave at Christmas/New Year and after some bank holidays and a contributory final salary pension scheme.

Further details and an application pack can be downloaded from our website at

Completed application forms must be returned to the NUT Section Headquarters by mid-day Monday 14th May 2018.

Prospective applicants need to be aware that – following shortlisting – applicants will be first invited to an Assessment Centre to be held on Saturday 26th May 2018, and those successful at the Assessment Centre will be invited to final interviews, on Wednesday 6th June 2018.


ERC20 Job pack415.26 KB
Application form1.21 MB
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